We are looking for a customer success manager who will manage entire client communication with win-win returns and build a strong relationship that persists through the client lifecycle. You will be KAM alike, the first point of contact dedicated to customers and part of our "Customer to Fan" team.
Looking for someone who is:
Experienced in customer expectation management, from planning to delivery
Experienced with web concepts, portals and integration solutions
Collaborative and detail-oriented, with exceptional communication skills
Highly organised, with an analytical way of thinking
Dedicated to understanding the client's needs and business goals
Support for the team and will motivate the team with the aim to reach client business goals
Building and nurturing a long-term relationship with clients
Establish a rapport with the client and communicate in terms that are understandable to the client and suit his style
Act as a customer advocate, and build customer trust
Support, response, and assistance to any alerts (It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket)
Working with cross-functional teams, as you are the link between the team and the client (e.g., Sales, Development, Marketing, Services)
Learning about the organisation's products or services and keeping up to date with changes
Managing enquiries and timely communicating with customers by the optimal communication channel
Serve as the primary contact for the onboarding of new customers, platform end-users training, and support.
What we offer:
Flexible working hours and location
Working with sector leaders and enterprises
Working as a part of a team, motivation and support
Career switch and personal growth
Training and onboarding
Paid vacation, overtime, and sick leave
Fair compensation, directly connected to your seniority, capability and efficiency
Infosit way of work
Our primary goal is to help businesses and people realise their full potential. We embrace agile methods that promote sustainable development. Whether it's partnering with our clients or empowering our team, we're continually looking for new, inventive ways to use technological and social skills. With a deep-rooted culture based on quality, integrity, and long-term relationships, we are passionate and committed to thriving. We strive to find the best talent and share experiences, best practices, and technical know-how. Pooling a wealth of collective intelligence between local and remote team members accelerates innovation and empowers us to build better solutions. Holding ourselves to the highest standards while enjoying work/life balance, our goal is to challenge ourselves, stretch our limits, unleash our potential, and exceed client expectations.
Want to join our team? Apply now!
Finding our team's core values (a healthy lifestyle and the work-life balance) a big deal? Work & have fun with the rest of the team.