Customer success manager

We are looking for a customer success manager who will manage entire client communication with win-win returns and build a strong relationship that persists through the client lifecycle. You will be KAM alike, the first point of contact dedicated to customers and part of our "Customer to Fan" team.

Looking for someone who is:

• Experienced in customer expectation management, from planning to delivery
• Experienced with web concepts, portals and integration solutions
• Collaborative and detail-oriented, with exceptional communication skills
• Highly organised, with an analytical way of thinking
• Dedicated to understanding the client's needs and business goals
• Support for the team and will motivate the team with the aim to reach client business goals
• Building and nurturing a long-term relationship with clients

Key responsibilities: 

• Establish a rapport with the client and communicate in terms that are understandable to the client and suit his style
• Act as a customer advocate, and build customer trust
• Support, response, and assistance to any alerts (It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket)
• Working with cross-functional teams, as you are the link between the team and the client (e.g., Sales, Development, Marketing, Services)
• Learning about the organisation's products or services and keeping up to date with changes
• Managing enquiries and timely communicating with customers by the optimal communication channel
• Serve as the primary contact for the onboarding of new customers, platform end-users training, and support.

What we offer: 

• Flexible working hours and location
• Working with sector leaders and enterprises
• Working as a part of a team, motivation and support
• Career switch and personal growth
• Training and onboarding
• Paid vacation, overtime, and sick leave
• Fair compensation, directly connected to your seniority, capability and efficiency